DIBSYS Inc.'s managed services offering have the following key characteristics:
- Total ownership of identified services to be provided by DIBSYS Inc.
- Managed using Service Level Agreements (SLAs) agreed between Customer and DIBSYS Inc.
- Execution / Delivery methodology of service is transparent to Customer.
- Leverages DIBSYS Inc. Production Support process framework and domain expertise at project and individual levels.
- Project based consultant support or outsourcing of testing effort and automation.
- Involve and implement processes and standards from projects evolution phase to projects successful completion.
This model provides the following benefit to the customer:
- Removes the management and execution overhead from customer
- Allows objective evaluation of services provided and clear identification of improvement area
- Clear ownership and accountability for services
- Derives benefits from DIBSYS Inc. expertise and best practices